Returns & Exchanges

Return Policy For Sale Items

  1. Items purchased with an automatic discount at checkout (without using an applicable code) or those already on sale can only be returned for a store credit or exchange of equal value.
  2. Final Sale items are non-returnable under any circumstances.
  3. In case the requested exchange item is out of stock or you prefer an alternative product with a price difference, a store credit will automatically be issued unless otherwise specified in your returns form.
  4. Discount codes are non-refundable and cannot be credited back to your account or applied to a new order or exchange.
  5. Orders (excluding final sale) can be returned for an exchange or store credit within 30 days from the delivery date, provided they are unworn, unwashed, and in their original packaging. Please ensure that the product size label remains intact (note: swing tags are not included with our products). We advise inspecting your items before returning them, as we cannot accept damaged or soiled items.
  6. Items returned beyond the 30-day period will automatically receive a store credit, with a $10 deduction. These items cannot be returned to you.

We are fully committed to upholding all obligations under consumer law. Your rights under this policy regarding your MANELLI product are additional to any rights you may have under consumer laws.

Return Policy For Embroidered, Sample Items And Final Sale Items

Embroidered, sample items, and final sale items are considered final sale and cannot be returned or exchanged. However, if there is an error with your embroidered order, please contact us at hello@manelli.com, and our customer service team will assist you accordingly. For more details, please refer to our terms and conditions for embroidery.

In the rare event that a final sale item is returned to us, a store credit for 10% of the purchase price will be issued. Unfortunately, we are unable to return the item to you.

We are fully committed to adhering to all obligations under consumer law. Your rights under this policy concerning your AIRMED product are supplementary to any rights you may have under consumer laws.

Have you received my return?

If your return was sent using a tracked service, we recommend checking your tracking number for the latest updates before contacting us.

Once your return reaches us, please allow 2-3 business days for our team to process your request.

For domestic returns, it may take up to 7 working days (excluding weekends & public holidays) for your returned item(s) to be delivered to us and processed by our returns team.

We will send you an email notification once your return has been processed, whether it's for an exchange or a refund.

For international returns, depending on the courier service used, it can take anywhere from 7 to 21 working days (excluding weekends & public holidays) for your returned item(s) to reach us and be processed by our returns team.

Again, we'll notify you by email once the return has been processed, whether it's for an exchange or a refund.

Has my return arrived damaged or dirty?

If your return is found to be dirty or damaged upon inspection, our Returns Team will notify you via email and provide photo evidence. In such cases, a store credit will be issued automatically, with a $10 fee deducted for each item returned. The damaged items will then be destroyed. Please note that no exceptions can be made in this regard.

Can I return after 30 days?

If your returned order arrives outside of the 30-day period, an automatic store credit will be issued, deducting $10. Please note that the items cannot be returned to you.
We are dedicated to fulfilling all responsibilities under consumer law. Any rights pertaining to your MANELLI product are supplementary to those granted under consumer laws.

Return To Sender Policy

A return to sender fee of $10 USD for American customers and $20 USD for International customers is deducted from the total of your store credit or refund for the following reasons:

  • Rejected parcel at the time of delivery
  • Parcel not collected from the local post office or parcel locker within 10 days
  • Change of address or an incorrect address provided
  • Addressee unknown or unable to verify ID
  • Unable to access the property
  • Multiple delivery attempts

If you wish to have the item resent, a resend shipping fee of $10 USD for American customers and $20 USD for International customers will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you with your new tracking number.

Parcel Delivery Concerns

While we strive to dispatch your order promptly, MANELLI cannot be held responsible for circumstances beyond our control, such as severe weather, service interruptions, or incorrect addresses provided at checkout. Please note that inaccuracies in addresses may incur an additional charge to the customer.

The shipping courier selected at checkout assumes responsibility for your delivery.

If you haven't received your item as expected and suspect it may be missing or stolen, we suggest the following actions:

  • Check with other members of your household.
  • Inspect other areas around the front of your property.
  • Look for any notification cards, SMS, or emails indicating delivery to your local Post Office.

If you've added Protect My Order to your purchase and still cannot locate your package, please file a claim on this page. For further assistance, feel free to contact our support team here.

Other Scenarios

In instances where parcels are delivered to buildings with multiple units, and someone signs for the parcel (e.g., concierge, reception), it is considered successfully delivered. MANELLI assumes no responsibility for parcels not received in this scenario. To avoid such situations, we recommend using parcel collect, parcel lockers, or making alternative arrangements.

Faulty Items

If you receive a faulty or incorrect item, please contact us immediately using this form and include photos of the faulty or incorrect item.

Our customer service support team will reach out to you via email to assist you in resolving the issue to the best of our ability.

Please refrain from returning any incorrect or damaged items until you have contacted us.

How To Initiate A Return (For American Customers)

To lodge a return, please follow these steps:

  1. Submit a returns request and purchase a return label by clicking HERE. If you're unable to log in, you can download the form HERE and fill it out manually. For Australian customers, you have the option to lodge and pay $9.60 for your shipping label HERE. Please note that postage may be more expensive if not purchased via the provided link.

For assistance with purchasing a shipping label, click here.

Your order number should consist of 5 digits, which can be found in your order confirmation email.

  1. Ship the item back to us using a carrier of your choice. Ensure to include a copy of the returns form or write your order number on the return package to facilitate processing by our team.

Please address your return to:

3007-3009 Artesia Boulevard
90504 Torrance, California

  1. Retain your tracking number and receipt for reference.
  2. Please allow 2-3 days from the date we receive the parcel to process your return. We will notify you via email regarding the outcome of your return.
  3. If you do not provide a returns form, a store credit will be issued by default.

How To Initiate A Return (For International Customers)

Here are the steps to lodge a return:

  1. Submit a returns request by clicking here. Alternatively, you can download the Manelli returns form.
  • Please ensure to include your order number, which should consist of 7 digits (not your Afterpay number). You can find the order number in your order confirmation email. If you're unable to print the form, please write a handwritten note containing all the required information, exactly as outlined in the Returns form.
  1. For customers from the UK, NZ, and Canada, you have the option to purchase a return label through our team. To do this, submit a ticket here and select your country. Prices per returned order are as follows:
  2. For customers from all other countries, you will need to arrange your own courier service to ship the items back to us. Don't forget to include your Returns form inside the package.
  3. Ship the item back to us using a carrier of your choice. Ensure to include your returns form so that our team can process it accurately.

Please address your return to:

3007-3009 Artesia Boulevard
90504 Torrance, California

  1. Retain your tracking number and receipt for reference.
  2. Please allow 2-3 days from the date we receive the parcel to process your return. We will notify you via email regarding the outcome of your return.
  3. If you do not provide a returns form, a store credit will be issued by default.

Returns Received From Other Brands

In cases where returned items are from a competitor or mistakenly shipped to ECHT, our Returns Team will reach out to you via email and request a shipping label.

Alternatively, if you possess a Return Label from the retailer you initially purchased from, you can simply email it to us, and we'll arrange to post it out from MANELLI. However, once your parcel is in the possession of American Post or your chosen carrier, ECHT cannot be held responsible if the parcel is lost in transit.