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Welcome to the MANELLI Website (referred to as the "Site"), which is operated by MANELLI, Inc. ("MANELLI", "we", "us", or "our"). If you're here, you're likely aware that our Site offers users the chance to explore and purchase high-quality medical apparel and accessories (referred to as "Products"). We've crafted this privacy policy ("Privacy Policy") to clarify how we gather, utilize, and reveal information about you, whether you're simply browsing our Site, making a purchase, or engaging with us in any other way. Additionally, we outline your rights and options regarding such information.
To ensure clarity on the terminology used, when we refer to "Personal Information" in this Privacy Policy, we mean any information or opinion about an individual that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual.
By using the Site, you agree to our Terms of Use and consent to our collection, use, and disclosure practices, as well as other activities outlined in this Privacy Policy. If you do not agree or consent, please discontinue using the Site.
If you reside outside of the United States, please note that this Privacy Policy does not apply to you. Instead, please refer to our Non-U.S. Privacy and Cookie Policy.
If you have any questions or wish to exercise your rights and choices, please contact us as detailed in the "Contact Us" section.
How We Gather and Maintain Information.
Information Provided by You:
We gather Personal Information when you utilize the Site. Depending on your interactions with the Site and us, the types of information we collect and have collected about you within the last 12 months may include any or all of the following:
Contact Data: This encompasses, but is not limited to, your name, email address, postal address, phone number, and similar details regarding your employer.
Demographic Data: This includes, but is not limited to, your birth day and month, gender, country, occupation, student or military status. We may also gather certain demographic data through voluntary surveys, which may entail information like race, income, education, or employment and occupation history or status.
Transaction Data: This comprises information about your purchases and the last four digits of your payment card (full payment card data is processed by third-party payment processors).
Profile Data: This incorporates your interests, sizing, preferences, and favorites, among other things.
Content: This refers to content within any messages you transmit to us (such as feedback and queries to customer support) or publicly post on the Site (such as in product reviews).
Referral Data: This includes, but is not limited to, the name and email address of your friend when you utilize our "Refer a Friend" feature.
You may opt to voluntarily provide additional information to us that we do not explicitly request.
Failure to provide certain requested information about you may result in our inability to grant you access to or full use of our Site and/or services.
We collect information in the following situations and maintain it in the following ways:
Account Creation: While browsing our Site or placing an order, you are not obligated to create an account. However, if you opt to create an account, we will gather your Contact Data and Demographic Data. Your password is stored with our service providers, and we do not have access to it. We strongly advise against disclosing your password to anyone. We will never solicit your password. Your account may allow you to store Profile Data and other information.
Order Placement or Event Attendance: To place an order or attend an event, we will need your Contact Data and Profile Data. We utilize service providers to process your payments.
Marketing Communications: If you subscribe to our email mailing list or for SMS or MMS messaging, we gather your Contact Data along with other optional information.
Contests and Promotions: When you participate in a contest or promotion, we collect your Contact Data and any additional information or content required for the contest or promotion. Participation in these contests and promotions is voluntary, and we recommend reviewing the rules for each one.
Contacting Us: When you reach out to us with a comment, question, or complaint via email, social media, or telephone, you may provide Contact Data along with other information or content.
Surveys and Customer Research: Occasionally, we may invite you to partake in one of our surveys or other customer research initiatives. We may collect your Contact Data, Demographic Data, and any other information you submit. Participation in surveys is voluntary.
Ambassador Program: If you apply to or engage in our MANELLI Ambassador Program, we may collect your Contact Data, Demographic Data, and any additional information or content necessary for program application or participation. Participation in the Ambassador Program is voluntary.
Refer a Friend: By utilizing this feature, you acknowledge and consent that you have obtained your friend's permission for us to utilize their contact information to fulfill your request and send them an email about our service.
Automatically Gathered Information:
Furthermore, we automatically collect and retain Personal Information when you utilize the Site. The categories of information we automatically collect and have collected within the last 12 months include:
Site Usage Data: This encompasses data regarding the features you utilize, the pages you visit, the searches you perform, the Products you view and purchase, the referring/exit pages, the domain name, clickstream data, online customer service interactions, cursor movements, certain screen interactions, and the date/time stamp for your visit.
Device Connectivity and Configuration Data: This includes data about your browser or device type, your device's operating system, your Internet service provider ("ISP"), your device's regional and language settings, your device's Internet Protocol ("IP") address (a number automatically assigned to your device when you use the Internet, which may vary from session to session), and other device identifiers.
Location Data: This refers to information about the city and state where your device is situated based on its IP address or general location when you input your zip code. If we collect precise GPS location information through your device, we will request your permission first. You have the option to disable sharing precise geolocation information in your device settings.
We employ various tracking technologies to automatically gather information when you use the Site, including:
Log Files: These are files that automatically record information associated with your use of the Site.
Cookies: These are small pieces of information stored on your device's browser that function as a unique tag to identify your browser. We may utilize both session cookies (which expire once you close your web browser) and persistent cookies (which remain on your device for extended periods) to offer you a more personalized and interactive experience on our Site. Cookies enable us to make the Site more useful to you, remember your preferences, support security features, tailor your experience, better understand how you use the Site, and deliver advertising both on and off the Site.
Pixels (also known as web beacons): These are pieces of code integrated into a website, video, email, SMS or MMS message, or advertisement that transmit information about your usage to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contain JavaScript code). When you access a website, video, email, SMS or MMS message, or advertisement containing a pixel, the pixel may enable us or a third party to drop or read cookies on your browser. Pixels are often combined with cookies to track activity by a specific browser on a specific device. We utilize information collected from pixels to analyze trends, administer the Site, track users' movements around the Site, gather demographic information about our user base as a whole, better customize our Site to our users' needs, and deliver advertising both on and off the Site. For instance, some information may be collected to recognize you when you visit the Site again, allowing us to serve advertisements and other information relevant to your interests.
Device Fingerprinting: This involves analyzing and combining sets of information elements from your device's browser, such as JavaScript objects and installed fonts, to create a "fingerprint" of your device and uniquely identify your browser and device.
For more details on how we utilize tracking technologies for analytics and advertising, as well as your rights and choices concerning them, please refer to the "Analytics and Advertising" and "Your Rights and Choices" sections below.
Information from External Sources:
Additionally, we gather and retain Personal Information from external sources. The categories of these external sources from which we collect and have collected information within the last 12 months include:
Data brokers or resellers from whom we acquire data to supplement the information we gather.
Social networks when you interact with our content, mention our Site, or authorize us to access information from your social media accounts.
Partners offering co-branded services, distributing or selling our products, or engaging in joint marketing ventures.
Customers in connection with processing their transactions and purchases.
Publicly available sources, comprising data in the public domain.
Please note that certain information we process may be deemed "sensitive" under certain laws, and we handle this information in accordance with applicable legal requirements.
How We Utilize Information:
We collect, retain, utilize, and disclose the Personal Information we gather for business and commercial purposes in accordance with the practices delineated in this Privacy Policy. Our business purposes for collecting, retaining, utilizing, and disclosing information, including within the last 12 months, include:
Fulfilling any other business or commercial purposes as directed by you or with your consent.
Despite the above, we may utilize information that does not personally identify you (including aggregated or de-identified information) for any purpose not prohibited by applicable law. For details on your rights and choices regarding our use of information about you, please refer to the "Your Rights and Choices" section below.
How We Share Information:
We disclose the Personal Information we collect following the practices outlined in this Privacy Policy. The categories of entities to whom we disclose and have disclosed information within the last 12 months include:
Service Providers: Your information may be shared with service providers who process it on our behalf. These service providers assist in processing purchases, hosting the Site, aiding in fraud prevention and technical support, verifying eligibility for discounts, and providing analytics, advertising, and marketing services. They are only given the information necessary for their designated functions and are not permitted to use or disclose the information for their own purposes. However, we may allow them to utilize information that does not personally identify you for permissible purposes under applicable law. Our service providers may be situated in the U.S., Canada, or other foreign jurisdictions.
Third-Party Advertising or Marketing Partners: We may disclose personal information to third-party advertising or marketing partners. If you prefer not to share your personal data for targeted advertising purposes, please refer to the "Your Rights and Choices" section below.
Affiliates: Information may be disclosed to a parent company, subsidiaries, joint ventures, or other companies under common control ("Affiliates"), if such Affiliates exist.
Partners: Information is shared with partners for offering co-branded services, selling or distributing products, providing promotions, or engaging in joint marketing activities.
Customers: Individual order information may be shared with certain enterprise customers who transact with us on behalf of their employees, customers, or other third parties, to facilitate processing of transactions.
Legal and Compliance: We and our service providers may disclose your information if deemed necessary to resolve disputes, investigate problems, enforce our Terms of Use, comply with relevant laws, respond to requests from law enforcement or government officials, protect against fraud, or defend our rights or property.
Sale of Business: Information may be transferred as an asset in connection with a proposed or completed merger, acquisition, sale, or corporate reorganization involving all or part of MANELLI.
Publicly Available Information: Information you make public through the Site, such as reviews, may be disclosed. Please consider carefully before making information public, as you are solely responsible for any public information.
Facilitating Requests: Information may be shared at your request, such as when using our "Refer a Friend" feature.
Consent: Information may be disclosed with notice to you and your consent.
Additionally, we may disclose information that does not identify you (including aggregated or de-identified information) except as prohibited by applicable law. For details on your rights and choices regarding information sharing, please refer to the "Your Rights and Choices" section below.
Social Media and Other Technology Integrations:
We provide certain parts of our Site through websites, platforms, and services operated or controlled by separate entities. Additionally, we integrate technologies operated or controlled by separate entities into certain parts of our Site. Here are some examples:
Please be aware that when you engage with other entities, including when you exit our Site, those entities may independently gather information about you and request information from you. We do not control, review, or take responsibility for the privacy policies or content displayed on such external websites. Therefore, to the fullest extent permitted by law, we disclaim any responsibility or liability for how organizations operating such websites may collect, use, disclose, secure, or otherwise handle information. We advise you to review the privacy policy of any other website you visit.
Analytics and Advertising:
We utilize tracking and analytics services, such as Google Analytics, to monitor and analyze visitor activity on our Site. Google's use and sharing of information collected by Google Analytics about your Site visits are governed by the Google Analytics Terms of Service and the Google Privacy Policy. Additionally, we collaborate with agencies, advertising networks, and other advertising companies to display ads for our products on various websites and services. For instance, we advertise through platforms like Google and Facebook, where you may encounter our ads.
As part of this process, we may employ tracking technologies, including cookies and pixel tags, on our Site to deliver personalized advertisements across the Internet. These tracking technologies may gather information about your activities across different platforms and services (including our Site and other websites you visit, as well as your interactions with our ads and other communications). We use this information to predict your preferences, generate personalized content, compile reports, and deliver ads that are more relevant to you on other websites (referred to as "Interest-based Advertising"). Additionally, this information helps us assess the effectiveness of our online advertising campaigns.
Furthermore, we utilize audience matching services to target individuals (or individuals similar to those in our databases) who have visited our Site or are identified in our databases. This involves uploading a customer list to a technology service or embedding a pixel from a technology service into our Site, and the technology service matches common factors between our data and theirs. For example, we incorporate the Facebook pixel on our Site and may share your email address with Facebook as part of our use of Facebook Custom Audiences.
For more details on the tracking technologies we utilize on the Site and your rights and choices concerning analytics, Interest-based Advertising, and Matched Ads, please refer to the "Information Collected Automatically" and "Your Rights and Choices" sections.
Your Rights and Choices:
Your Privacy Legal Rights:
Depending on your place of residence (including California, Virginia, Colorado, and Connecticut), you may have the right to request that we:
Provide you with the categories of personal information we collect and how we process it;
Grant access to and/or furnish a copy of certain information we hold about you;
Offer you the opportunity to rectify any inaccurate information we possess about you; and
Delete certain information we have about you.
To exercise any of these rights, please submit a request via our online form available on our request portal, call our toll-free number at 1-888-688-0059, or email us at hello@manelli.com.
Depending on your jurisdiction, you may be permitted to appoint an authorized agent to submit requests on your behalf. However, we will require written evidence of the agent's authorization and verify your identity directly.
If we deny your request, either partially or entirely, you may have the right to appeal the decision, depending on your jurisdiction (e.g., Virginia or Colorado), by contacting hello@manelli.com.
Your Privacy Choices:
Opt Out of Sale, Share, or Processing of Personal Information for Targeted Advertising:
Residents of certain states such as California and Virginia have the option to opt out of the "sale" of their personal information. They may also opt out of the sharing or processing of their personal information for targeted advertising. The term "sale" or "share" is broadly defined by applicable law and may include allowing third parties to receive various information such as cookies, IP addresses, device identifiers, browsing behavior, contact information, and/or other activities to facilitate targeted advertising. We may share or process such information to deliver targeted advertising about our Site, Products, or services.
If you or your authorized agent (e.g., in California, Virginia, Colorado, and Connecticut) wish to opt out of the processing of your information for such purposes, you may submit a request by clicking on the "Your Privacy Choices (U.S. Only)" link in the footer of our Site and following the instructions. For information not based on cookies, you may also utilize our online request portal or email us at hello@manelli.com.
Please note that you may still receive advertising, but it may not be tailored to your interests. If you use different browsers, devices, or services, you must make your choice on each browser or device where you wish to opt out. Additionally, please complete the provided form so we can add your information to an appropriate suppression list.
If you have a legally recognized browser-based opt-out preference signal activated via your device browser (such as Global Privacy Control), we acknowledge such preference as required by applicable law.
Account Information and Ambassador Program:
If you have an account with us or are a member of our Ambassador Program, you may request access to, updates to, or corrections of inaccuracies in any information you have provided to us through your account or in our Ambassador Program. If you have an account with us, you can do so through our online request portal, and if you are an Ambassador, you can do so by clicking here. You may also reach out to us via email at hello@manelli.com. We may require certain information to verify the identity of the individual requesting access to their records.
You may also request deletion of information you have provided to us through your account or in our Ambassador Program. However, please note that we may be obligated (by law or otherwise) to retain this information and refrain from deleting it (or to retain it for a certain duration, in which case we will honor your deletion request after fulfilling such requirements). When we delete information, it will be removed from the active database, although it may remain in our archives. Additionally, we may retain information that does not personally identify you (including aggregated or de-identified information) regarding the use of our Site and the purchase of Products, as permitted by applicable law.
Communications:
With your consent (to the extent required by law), we may send marketing communications to you through various channels, including email, SMS and MMS messages, and physical mail.
You can opt out of receiving marketing emails from us at any time by clicking the "Unsubscribe" link located at the bottom of each email or by emailing us at hello@manelli.com with "UNSUBSCRIBE" in the subject line. Please note that even if you unsubscribe or opt out, we may still send you transactional, order, Site, and Product-related communications (e.g., emails related to your orders or comments).
You can opt out of receiving SMS or MMS messages from us by texting the keyword STOP to 64749. Please refer to the MANELLI SMS Terms and Conditions for details regarding our marketing and informational text (e.g., SMS and MMS) message services.
You can also opt out of receiving physical mail marketing communications by emailing us at hello@manelli.com.
After opting out or updating your marketing preferences, please allow sufficient time for us to process your requests. Unless required by law to expedite your requests, it may take up to 5 business days to process opt-out requests for electronic marketing materials such as emails, and up to 30 days for all other marketing-related requests.
Tracking Technology Choices:
Most browsers accept cookies by default. You can direct your browser to decline or delete non-essential cookies by adjusting its settings. If you use multiple browsers on your device, you will need to adjust each browser separately. However, your ability to limit cookies is subject to your browser settings and limitations. Disabling or removing tracking technologies may affect certain parts of the Site's functionality.
Your browser settings may permit you to automatically transmit a "Do Not Track" signal to online services you visit. Since there is no industry consensus on how site and app operators should respond to these signals, we do not take action regarding "Do Not Track" signals or other mechanisms, except as otherwise specified herein. For further information on "Do Not Track," please visit http://www.allaboutdnt.com.
Analytics and Targeted Advertising:
You can opt out of the processing of certain data collected by Google Analytics by downloading and installing the browser plug-in available at https://tools.google.com/dlpage/gaoptout. Regarding targeted advertising, in addition to the opt-outs outlined in the "Your Rights and Choices" section above, the companies we collaborate with to provide targeted ads are required to offer you the option to opt out of receiving such ads. Most of these companies are participants in the Digital Advertising Alliance ("DAA") and/or the Network Advertising Initiative ("NAI"). For more details about Interest-based Advertising and to understand your options, including opting out of receiving behavioral ads from participating companies, please visit the DAA opt-out website at http://www.aboutads.info/choices, the DAA of Canada opt-out website at http://youradchoices.ca/choices, or the NAI opt-out website at https://www.networkadvertising.org/choices/. Even if you opt out of interest-based advertising by a participant, tracking technologies used on the Site may still collect data for other purposes, including analytics. You may continue to see ads from us, but those from participants you opted out of will not be targeted based on your behavioral information and may thus be less relevant to you and your interests.
Please note that your opt-out applies only to the specific web browser you use, so you must opt out for each web browser on each device you use. To successfully opt out, you must have cookies enabled in your web browser (refer to your browser's instructions for information on cookies and how to enable them). If you delete your browser's saved cookies, you will need to opt out again.
To opt out of us using your data for Matched Ads, you may submit a request through our online form available via our online request portal. We will request the relevant technology service to refrain from serving you Matched ads based on the information we provide. Alternatively, you may directly contact the relevant technology service to opt out.
We do not bear responsibility for the effectiveness or compliance of any opt-out options or programs, nor do we guarantee the accuracy of any company statements regarding their opt-out options or programs.
Safeguards:
We employ reasonable administrative, technical, and physical measures to protect the information under our custody and control against theft, loss, and unauthorized access, use, modification, and disclosure. However, please note that transmission over the internet is not entirely secure, and we cannot guarantee the absolute security of your information.
International Transfer:
As we are headquartered in the U.S., the information we gather is subject to U.S. law and the laws of your jurisdiction. If you access our site from outside the U.S., please be aware that your information may be processed in the U.S. and possibly disclosed to recipients in other countries. We may disclose personal information beyond the jurisdiction in which it was collected and may transfer, hold, or access personal information from various countries, including but not limited to the U.S., Australia, Canada, United Kingdom, Germany, Poland, France, Netherlands, Spain, and Italy. Some of these countries may have less stringent data protection laws than those in your own country. By utilizing this Site and providing any information, you consent to the transfer and processing of your information in accordance with this Privacy Policy.
Retention and Deletion of Information:
We will only retain and process your personal data for as long as necessary for the purposes for which the information was collected and to the extent required to fulfill our legal obligations under applicable law.
Once we no longer require your personal information or need to retain it in accordance with legal obligations to uphold our legal rights, we will either delete it from our systems and records or take measures to anonymize it so that you cannot be identified from it, as per applicable law. Deleted information will be removed from the active database but may remain in our archives. We may also retain information that does not identify you, such as aggregated or de-identified information, regarding the use of our Site and the purchase of Products, as allowed by applicable law.
Children:
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information (as defined by the U.S. Children's Privacy Protection Act, or "COPPA") from individuals under 13 years of age. If you are a parent or guardian and believe that we have inadvertently collected personal information from your child, please contact us at hello@manelli.com. Upon confirmation of such information, we will promptly delete it from our records. Additionally, individuals under the age of majority (typically 18 or 19 years, depending on the jurisdiction) may not purchase any Products. We do not knowingly "sell," as defined under the CCPA, the personal information of minors under 16 years of age who are California residents.
Changes to this Privacy Policy:
This Privacy Policy may be revised periodically going forward. Any updated version of the Privacy Policy will be posted on this page. In the event of material changes, we will provide additional notice in compliance with applicable law, such as sending notice to the email address you have provided to us. Your continued use of our Site or purchase of Products following notification of such changes indicates your acknowledgment and agreement to be bound by the revised terms and conditions.
Contact Us:
If you have any inquiries, comments, or complaints regarding this Privacy Policy or our handling of your personal information, or if you require this Privacy Policy in an alternative format due to a disability, please reach out to us at hello@manelli.com or by phone at 424-500-8209.
In most cases, we may request that you submit your request in writing. We will thoroughly investigate your complaint and respond to you in writing as promptly as possible. If you are unsatisfied with our response or if we fail to address your complaint adequately, you may have the right to lodge a complaint with the relevant privacy authorities.
California Privacy Notice:
This notice is specifically for California residents and outlines additional disclosures in accordance with the California Consumer Privacy Act of 2018 (CCPA).
Notice at Collection:
In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:
For more details on the information we collect and its sources, please refer to the "How We Collect Information" section above.
We collect this information for various business and commercial purposes, including but not limited to:
For details on your rights and choices regarding the use of your information, please refer to the "Your Rights and Choices" section above.
How We Disclose Your Information:
We may disclose all categories of personal information identified in this California Privacy Notice or elsewhere in this Privacy Policy for various operational or business purposes to the following categories of entities and third parties:
Service providers.
Third parties designated by you.
Entities involved in corporate restructuring, including successors-in-interest or assigns.
Governmental entities.
Third parties involved in legal investigations or in protecting or defending the rights or property of MANELLI or its customers; and/or investigating or assisting in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
Your Privacy Choices: Opt out of Sale or Sharing of Your Personal Information:
We do not sell any of your personal information to third parties for profit. However, we do share some information with contracted third parties to improve services and advertising, as detailed in the "Analytics and Advertising" section above. This sharing may be considered a "sale" of personal information under the CCPA or a share for cross-context behavioral advertising.
The categories of personal information that we "share" or "sell" for advertising purposes include:
Online identifiers and contact information.
Device information.
Usage activity.
Any other information collected through automated technologies.
We "sell" or "share" this information with online advertising partners.
You or your authorized agent have the option to opt-out of sharing this information. You can submit a request to opt-out through the Your Privacy Choices (U.S. Only) link in the footer, and for non-cookie based information, through our online request portal. Alternatively, you may also submit a request to opt-out by emailing us at hello@manelli.com.
Retention:
We will retain and process your personal data only for as long as necessary for the purposes for which the information is collected, and to comply with our legal obligations under applicable law. Factors considered in determining retention periods include the nature and sensitivity of the information, purposes for processing, and legal requirements. Different retention periods may apply to the same types of information based on purposes and other factors. For example, we may retain your email address for authentication credentials as long as you have an account, plus an additional period for fraud and legal compliance. We may delete or de-identify your information sooner upon receiving a verifiable deletion request, subject to exemptions or requirements under applicable law, or when no longer needed for these purposes.
Financial Incentives (California Residents Only):
We may offer opportunities for benefits, such as discounts, requiring personal information provision. These are considered financial incentives under California law ("Incentive Programs"). By participating, you agree to Incentive Program terms and may revoke participation (e.g., by opting out of emails). The value of your information, including personalized experiences and offers, and related expenses, determines the Incentive Program's value.
Right to Non-Discrimination:
You have the right not to receive discriminatory treatment by us for exercising your rights.
Shine the Light:
California residents may request (i) categories of personal information disclosed by us to third parties for their own direct marketing purposes in the prior calendar year; and (ii) categories of third parties to whom we disclosed such information. We don't provide personal information to third parties for their own marketing.
Additional Disclosures for Non-U.S. Residents:
If you reside outside the U.S., refer to our Non-U.S. Privacy and Cookie Policy.
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