Orders (excluding final sale items) are eligible for return within 30 days from the delivery date for an exchange or store credit, provided they are unworn, unwashed, and in their original packaging. It's important to ensure that the product size label remains intact. We recommend inspecting items before returning them, as we cannot accept damaged or soiled items.
Please note that certain items are not eligible for return under our change-of-mind policy, including embroidered items, scrub caps, scrunchies, socks, water bottles, and airmed tags.
If the item you wish to exchange is out of stock or if you're seeking an alternative product with a price difference, a store credit will be automatically issued.
For exchanges involving the same product but a different size, if there is a price difference at the time of exchange (e.g., the item is back to full price or on sale), no refund or store credit will be issued for the price difference.
If no notes accompany your return, a store credit will be issued automatically.
Please note that discount codes from returned orders are final and cannot be refunded, credited, or applied to exchange orders.
Refunds will be issued back to the original payment method. If you've used split payments, such as Store Credit & PayPal, the refund will be credited back to Store Credit first.
We are committed to complying with all obligations under consumer law. Any rights you have under this policy regarding your MANELLI product are in addition to any rights you may have under consumer laws.